Privacy Policy | ETRS Pontiac Advisors

Effective Date: February 1, 2026

ETRS Pontiac Advisors (“we,” “our,” or “us”) operates the website etrsadvisors.space and provides mental health and addiction treatment services at our facility located at 69 W Huron St, Pontiac, MI 48342. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our treatment center. By using our website or services, you consent to the practices described in this policy.

We are committed to maintaining the privacy and confidentiality of all personal information entrusted to us. As a healthcare provider specializing in substance use disorder and mental health treatment in Pontiac, Michigan, we adhere to all applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2.

Information Collection

ETRS Pontiac Advisors may collect the following types of information when you visit our website, contact our admissions team, or enroll in treatment at our Pontiac, MI facility:

Personal Identification Information: Name, email address, telephone number, mailing address, date of birth, and other identifying details you voluntarily provide when submitting a contact form, calling our admissions line at (231) 201-3929, or enrolling in a treatment program.
Health Information: Medical history, mental health diagnoses, substance use history, insurance details, and treatment records collected during the intake and treatment process at our Pontiac facility.
Website Usage Data: IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and other analytical data automatically collected through cookies and similar tracking technologies when you visit etrsadvisors.space.
Communication Records: Records of emails, phone calls, and other communications between you and ETRS Pontiac Advisors staff, including our admissions, clinical, and alumni departments.

Use of Information

ETRS Pontiac Advisors uses the information we collect for the following purposes:

Treatment Services: To provide, coordinate, and manage your addiction treatment, mental health care, and related services at our Pontiac, Michigan treatment center.
Admissions Processing: To evaluate treatment eligibility, verify insurance coverage, and facilitate the enrollment process for prospective patients.
Communication: To respond to inquiries submitted through our website, email addresses ([email protected], [email protected], [email protected]), or phone line, and to provide appointment reminders and aftercare follow-ups.
Quality Improvement: To monitor and improve the quality of treatment programs, patient outcomes, and overall patient experience at ETRS Pontiac Advisors.
Website Improvement: To analyze usage patterns on etrsadvisors.space and optimize the website experience for visitors seeking addiction treatment information in Michigan.
Legal Compliance: To comply with applicable healthcare regulations, respond to legal processes, and fulfill reporting obligations required by federal, state, and local authorities in Michigan.

Information Sharing

ETRS Pontiac Advisors does not sell, rent, or trade your personal information or health data to third parties for marketing purposes. We may share information only in the following circumstances:

With Your Consent: We may share your information with third parties when you have provided explicit written authorization, such as when coordinating care with an outside physician, psychiatrist, or aftercare provider in the Pontiac, Michigan area.
Treatment, Payment, and Healthcare Operations: As permitted under HIPAA, we may share protected health information with healthcare providers involved in your treatment, insurance companies for payment processing, and internal staff for quality assurance and operational purposes.
Service Providers: We may engage trusted third-party vendors who perform services on our behalf, such as website hosting, data analytics, and electronic health record management. These providers are bound by contractual obligations to protect the confidentiality of your data.
Legal Requirements: We may disclose information when required by law, including responding to court orders, subpoenas, or government investigations, and when necessary to protect the safety of our patients, staff, or the public.
Emergency Situations: In cases of medical emergency or imminent threat to health or safety, we may disclose limited information to emergency responders or law enforcement as permitted by HIPAA and Michigan state law.

Cookies & Tracking Technologies

The ETRS Pontiac Advisors website (etrsadvisors.space) uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical data about site usage. These technologies include:

Essential Cookies: Required for basic website functionality, such as maintaining session state and enabling secure navigation. These cookies do not collect personal health information.
Analytics Cookies: Used to understand how visitors interact with our website, including which pages are most visited and how users navigate between pages. This data helps us improve the information and resources available to individuals seeking addiction treatment in Michigan.
Performance Cookies: Help us monitor website performance, load times, and error reporting to ensure a reliable experience for all visitors.

You may control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of some features on etrsadvisors.space. We do not use cookies to collect or store protected health information. Our website does not honor “Do Not Track” signals at this time, but we limit tracking to the essential and analytical purposes described above.

Your Rights

As a visitor to our website or a patient of ETRS Pontiac Advisors, you have the following rights regarding your personal information:

Right to Access: You may request a copy of the personal information we hold about you, including website data and, for patients, treatment records maintained at our Pontiac facility.
Right to Correction: You may request that we correct inaccurate or incomplete personal information in our records.
Right to Deletion: You may request that we delete personal information collected through our website, subject to our legal and regulatory obligations to retain certain records.
Right to Restrict Processing: You may request limitations on how we use your data in certain circumstances.
Right to Opt-Out: You may opt out of receiving non-essential communications from ETRS Pontiac Advisors at any time by contacting us at [email protected] or calling (231) 201-3929.

To exercise any of these rights, please contact our privacy team using the information provided at the bottom of this policy. We will respond to all valid requests within 30 days, as required by applicable law.

HIPAA Notice

ETRS Pontiac Advisors is a covered entity under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). We are required by law to maintain the privacy of your protected health information (PHI), provide you with notice of our legal duties and privacy practices, and notify you in the event of a breach of unsecured PHI.

Our HIPAA compliance program includes the following safeguards:

Administrative safeguards including staff privacy training, access controls, and regular compliance audits conducted at our Pontiac, Michigan facility.
Physical safeguards including locked records storage, restricted access to treatment areas, and secure disposal of paper records containing PHI.
Technical safeguards including encrypted electronic health records, secure email communication, password-protected systems, and firewalls protecting our digital infrastructure.
A designated HIPAA Privacy Officer responsible for overseeing compliance efforts and addressing patient privacy concerns at ETRS Pontiac Advisors.

Protected Health Information

As a substance use disorder and mental health treatment provider in Pontiac, MI, ETRS Pontiac Advisors is subject to additional federal confidentiality protections under 42 CFR Part 2. This regulation provides heightened protection for records related to substance use disorder treatment and imposes strict limitations on the disclosure of such records.

Under 42 CFR Part 2, ETRS Pontiac Advisors will not disclose information identifying an individual as having a substance use disorder, or any details of their treatment, without the individual’s specific written consent, except in the following limited circumstances:

Medical emergencies where disclosure is necessary to protect the life or health of the patient.
Qualified audits or evaluations conducted to ensure quality of care and regulatory compliance.
Court orders that meet the specific requirements outlined in 42 CFR Part 2.
Communications with qualified personnel within ETRS Pontiac Advisors for the purpose of coordinating the patient’s treatment at our Pontiac facility.
Reporting of suspected child abuse or neglect as required by Michigan state law.

Any information disclosed under these exceptions remains protected and may not be re-disclosed by the recipient without additional patient consent or legal authorization.

Patient Rights

Patients receiving treatment at ETRS Pontiac Advisors have the following rights under HIPAA and Michigan state healthcare privacy laws:

Right to Access Records: You have the right to inspect and obtain a copy of your protected health information maintained by ETRS Pontiac Advisors, including medical records, billing records, and other records used to make treatment decisions.
Right to Amend Records: You may request an amendment to your PHI if you believe it is inaccurate or incomplete. We will respond to your request within 60 days and provide a written explanation if the request is denied.
Right to an Accounting of Disclosures: You may request a list of instances in which ETRS Pontiac Advisors disclosed your PHI for purposes other than treatment, payment, or healthcare operations during the six years prior to your request.
Right to Request Restrictions: You may request restrictions on certain uses and disclosures of your PHI. While we are not required to agree to all requests, we will carefully consider each one and comply where feasible.
Right to Confidential Communications: You may request that we communicate with you about health matters through specific means or at a specific address. For example, you may request that we contact you only at a particular phone number or email address.
Right to a Paper Copy: You have the right to receive a paper copy of this privacy notice upon request at our Pontiac, Michigan facility.
Right to File a Complaint: If you believe your privacy rights have been violated, you may file a complaint with ETRS Pontiac Advisors or with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint.

Data Security

ETRS Pontiac Advisors implements reasonable administrative, technical, and physical security measures to protect your personal information and PHI from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of data transmitted between your browser and our website using SSL/TLS protocols.
Secure storage of electronic health records in HIPAA-compliant systems with role-based access controls.
Regular security assessments and vulnerability testing of our digital systems.
Mandatory privacy and security training for all ETRS Pontiac Advisors staff members at our Pontiac, MI location.
Incident response procedures to detect, respond to, and mitigate potential data breaches.

While we strive to protect your personal information, no method of electronic transmission or storage is completely secure. If you have concerns about the security of your data, please contact us immediately at [email protected].

Children’s Privacy

The ETRS Pontiac Advisors website is not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13 through our website. If we become aware that a child under 13 has provided us with personal information via our website, we will promptly delete that information. If you believe a child under 13 has submitted personal information to etrsadvisors.space, please contact us at [email protected].

Changes to This Privacy Policy

ETRS Pontiac Advisors reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will update the “Effective Date” at the top of this page and, for material changes, may provide additional notice through our website or by email. We encourage you to review this policy periodically to stay informed about how we protect your information at our Pontiac, Michigan treatment center.

Contact for Privacy Concerns

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a privacy concern, please contact the ETRS Pontiac Advisors Privacy Team:

Email: [email protected]
Phone: (231) 201-3929
Mail: ETRS Pontiac Advisors, Attn: Privacy Officer, 69 W Huron St, Pontiac, MI 48342

We are available 24 hours a day, 7 days a week to address urgent privacy concerns. For non-urgent inquiries, we will respond within 5 business days.